Contact
Get in touch.
Enquiries are routed by type so they reach the right people first time. Results and determination queries go to a separate channel from bookings.
If you are trying to book
There is a request form for that
Tell us your preferred clinic, day and time and a member of the clinic team will ring to agree a real one. It takes less time than an email and it asks the questions we would have to ask you anyway.
The channels below are for everything else, including results, release requests and questions about a determination.
Choose the right channel
Booking an AMSA STCW medical
Arrange an appointment, ask about availability, or change an appointment you have already made.
Employer and company enquiries
Arrange medicals for one or more seafarers, apply for a provider account, or ask about invoicing.
Results, copies and determination queries
Ask for another copy of your report, ask a question about your results, or seek clarification of a medical determination you do not agree with.
By phone
Answered in Western Australian hours, by the clinic rather than by an eastern states booking line.
Please read
Do not send clinical detail by email
Email is not a secure channel. When you contact us about results, give your name and your booking reference and tell us what you need. Do not include medical detail in the message itself. We will arrange a secure way to discuss it.
Results and determinations
If you disagree with a determination.
You leave your appointment with a printed copy of your report. That is the same whether you booked the medical yourself or your company arranged it. A digital copy can also be requested afterwards, by email to the results channel or by phone. Give your name and the date of your appointment, and say what you need.
Your copy is yours, and it is at your discretion how, and to whom, you pass it on. Marlu Health keeps a copy in your clinic record and provides what is required to AMSA and to an AMSA authorised administrative service. We do not provide copies to anyone else.
You can also ask a question about your results, or seek clarification of a medical determination you do not agree with. Use the results channel above and set out clearly what you would like reviewed.
Marlu Health will route your request appropriately. We cannot promise that a determination will be changed, and we will not tell you otherwise. What we can do is make sure the request reaches the right people and that you understand the pathway that applies.
Where we are
Osborne Park and Murdoch are taking bookings now, and Wembley is opening soon. Choose whichever is easiest to reach.
Osborne Park
33B Walters DriveOsborne Park WA 6017- Monday to Friday, 8:00am to 4:00pm
- Saturday, 8:00am to 4:00pm
- Closed public holidays
Our only Saturday location
Parking, transport and arrival detailMurdoch
Suite 403, Level 4, Tower CMurdoch Square44 Barry Marshall ParadeMurdoch WA 6150- Monday to Friday, 8:00am to 4:00pm
- Closed public holidays
Wembley
Opening soon. Not yet taking bookings.
Suite 1, 178 Cambridge StreetWembley WA 6014Parking, transport and arrival detail
Note
When you arrive
Please arrive 15 minutes before your appointment time, and allow 90 minutes in total. That applies at every location.